Who are Come Alive Herbals products suitable for?
Our herbal products are crafted for anyone looking to support their wellness through the power of plants. Each product is thoughtfully formulated with herbs and botanicals rooted in Ayurvedic and traditional herbal medicine traditions. Full ingredient lists are available on each product page. If you have existing health conditions or are taking medications, we recommend reviewing our ingredient lists with your healthcare provider before use.
Are Come Alive Herbals products cruelty-free?
Yes. All Come Alive Herbals products are cruelty-free. While we use the highest quality natural and plant-based ingredients, not all of our products are vegan — some may contain animal-derived ingredients such as honey or beeswax. Full ingredient lists are available on each product page.
Do your products contain common allergens?
Some of our products may contain herbs, botanicals, or carrier ingredients that could be potential allergens for certain individuals. We encourage you to review the full ingredient list for each product before purchase, available on every product page. If you have known allergies or sensitivities, please consult your healthcare provider before use.
Do your products contain synthetic fragrances?
No. Any scent in our products comes naturally from the herbs, essential oils, and botanicals in the formula — never from synthetic fragrance additives.
Are Come Alive Herbals products safe during pregnancy or breastfeeding?
Herbal supplements and botanicals can interact differently with the body during pregnancy and breastfeeding. While we use high-quality, natural ingredients, we strongly recommend consulting your healthcare provider before using any of our products if you are pregnant, breastfeeding, or trying to conceive.
Are Come Alive Herbals products made with clean ingredients?
Yes. We are committed to using high-quality, plant-based ingredients free from unnecessary fillers, artificial additives, and synthetic chemicals. Every product is crafted with intention — rooted in Ayurvedic tradition and the wisdom of modern herbalism.
What if a product doesn't work for me?
Contact us (please include your order number) within 30 days of receiving your order, and we'll help you out as quickly as possible with any returns and additional questions.
Can I trust Come Alive Herbals products from third-party websites?
Our authorized sales channels are comealiveherbals.com, our verified Instagram Shop and TikTok Shop, and select authorized retail partners. If you purchase Come Alive Herbals products from any other source, we cannot guarantee their authenticity, quality, or condition. These products may not meet our standards — and in some cases, may be counterfeit. When in doubt, shop directly with us.
How long will my order take to arrive?
We process and ship orders Monday to Friday, excluding holidays. Orders ship within 1-3 business days, including express orders. During very busy weeks, orders may take up to 4-5 business days to ship.
You'll receive a tracking number by email once your label is created. It may take a few hours for tracking to show updates depending on the carrier.
On average, USA orders are delivered within 2-5 business days after shipping. Alaska, Hawaii, US territories and APO/FPO addresses take 4-7 business days. International orders usually arrive within 7-21 business days after shipping, plus any time spent in customs.
We are not responsible for delays with carrier transit times or customs.
How much is shipping?
USA (contiguous 48 states + DC): $8.00, free on orders $50+. Express (1-3 business days): $15. Overnight (UPS Next Day Air): $49.95.
Alaska, Hawaii, US territories, APO/FPO: $13.95
International: calculated at checkout from live USPS rates, based on your address and order weight. Most single-bottle orders are about $23 to $30. Duties and import taxes are not included.
Where do you ship?
We ship to all 50 US states, US territories and APO/FPO addresses. We also ship to Canada, Mexico, the United Kingdom, Australia, New Zealand, Japan, Norway, the United Arab Emirates, and these European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland.
Do you ship internationally?
Yes. We ship to Canada, Mexico, the United Kingdom, Australia, New Zealand, Japan, Norway, the United Arab Emirates, and these European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Please note: we do not support freight forwarders. We cannot accept returns or offer refunds for items delivered to a freight forwarder or to locations outside our approved shipping destinations.
Do you ship to Canada?
Yes. We ship to all provinces and territories in Canada.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Do you ship to Mexico?
Yes. We ship to all states in Mexico.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Do you ship to Australia + New Zealand?
Yes. We ship to Australia and New Zealand.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Do you ship to the United Kingdom?
Yes. We ship to England, Scotland, Wales and Northern Ireland.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Do you ship to Europe?
Yes. We ship to Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland.
Shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.
Duties and import taxes: your country may charge duties, import taxes or customs fees when your order arrives. These are not included in your order total and are paid by the customer on delivery.
Do I need to pay for duties or taxes?
Duties and import taxes are not included in your order total. Depending on your country, the carrier or customs office may charge duties, import taxes (such as VAT or GST) or a handling fee when your order arrives. These are paid by the customer on delivery.
If you have questions about what your country charges, your local customs office is the best source.
Where can I find Come Alive Herbals in person?
Come Alive Herbals is available at select retail partners.
You can also shop online at comealiveherbals.com and through our verified Instagram Shop and TikTok Shop.
How can I check my order?
You can view your order status on your Account page, which is updated as soon as your payment is processed and when your order ships.
Which payment methods do you accept?
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa) in addition to PayPal and Apple Pay. Installment payment options are available through Sezzle and Afterpay, subject to approval.
When will my credit card be charged?
Your credit card will be charged as soon as your order is processed.
Can I remove a saved payment method?
Yes — just select Manage Payment Methods in checkout. Next to a payment method, click Edit or Remove.
I can't log in / forgot my password!
No sweat — just select the prompt to reset it and save it for next time :)
Why was my order cancelled?
To ensure fair access to our products, our fraud system may cancel orders from customers attempting to make rapid or repeated purchases within a short window. Creating multiple accounts to place orders is a violation of our Terms and Conditions.
Come Alive Herbals is committed to protecting our customers and the integrity of our brand. Please visit our Terms of Service page to learn more.
What is your return policy?
Contact us (please include your order number) within 30 days of receiving your order, and we'll help you out as quickly as possible with any returns and additional questions. For EU returns, please submit your withdrawal request within 30 days of receiving your order.
Please note that we reserve the right to refuse or limit refunds if we determine our refund policy is being abused.
Do you offer international returns?
All orders from comealiveherbals.com are eligible for returns. To start the return process, contact us (please include your order number) within 30 days of receiving your order. Note: original shipping charges are non-refundable, with the exception of EU returns.
Please note: we are unable to cover the cost of return shipping for EU, Australia, New Zealand, or Mexico orders at this time. For EU returns, we may cover return shipping costs depending on the reason for return.
We cannot accept returns or offer refunds for items delivered to a freight forwarder or to locations outside our approved shipping destinations.
Can I cancel or change an order?
Our fulfillment team begins processing orders quickly, so we are not able to accommodate changes to most orders. Please contact us immediately with your order information and we will do our best to address your cancellation request — however, we cannot guarantee changes can be made after an order is placed. For orders shipping to the EU, please submit your cancellation request through our withdrawal request form.
During times of high order volume we are unable to cancel or edit orders. We are not responsible for address errors or order delays after your package leaves our facility.
How can I contact the Come Alive Herbals team?
We would love to hear from you — whether you have questions, need product guidance, or want to share feedback. Send us a note through our contact form.
Our customer service team is available via email Monday–Friday, 9am–5pm CST, excluding holidays. We will respond to your inquiry within 2 business days. To keep your place in the queue, please avoid sending follow-up emails on the same thread, as this will push your message to the back.