Shipping policy

SHIPPING POLICY

Orders ship within 1-3 business days. Standard US orders arrive 2-5 business days after shipping.

Processing Time

Orders are processed and shipped Monday-Friday, excluding holidays. Most orders ship within 1-3 business days, including express orders. During periods of high volume, processing may take up to 4-5 business days.

You'll receive a shipping confirmation and tracking number by email once your label is created. It may take a few hours for tracking to update depending on the carrier. Come Alive Herbals is not responsible for delays in carrier transit times.

Domestic Shipping (United States)

We ship to all 50 states, US Territories, and APO/FPO addresses.

  • Contiguous US (48 states + DC): Standard shipping (2-5 business days): $8.00, free on orders $50+. Express (1-3 business days): $15. Overnight (UPS Next Day Air, next business day after shipping): $49.95.
  • Alaska, Hawaii, US Territories, APO/FPO: $13.95. Arrives 4-7 business days after shipping.

International Shipping

We ship to Canada, Mexico, the United Kingdom, Australia, New Zealand, Japan, Norway, the United Arab Emirates, and these European countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, the Netherlands, Poland, Portugal, Romania, Spain, Sweden and Switzerland.

International shipping is calculated at checkout from live USPS rates, based on your address and order weight. Orders ship from St. Pete, Florida and usually arrive within 7-21 business days after shipping, plus any time spent in customs.

Duties and import taxes: duties, import taxes (such as VAT or GST) and customs fees are not included in your order total. If your country charges them, they are collected by the carrier or customs on delivery and paid by the customer.

Freight Forwarders

We do not support the use of freight forwarders. We cannot accept returns or issue refunds for orders delivered to a freight forwarder or to destinations outside our approved shipping countries.

Lost or Delayed Packages

If your tracking shows no movement for an extended period, please contact us and we will do our best to assist. Come Alive Herbals is not responsible for delays caused by carriers or customs agencies.

Questions?

Contact us through our contact form and our team will get back to you within 2 business days, Monday-Friday, 9am-5pm CST.